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Consumer Law

From the way in which businesses can advertise their goods and services through to the way in which your customers are entitled to cancel contracts or seek compensation for faulty items, consumer law is extensive, all-encompassing and changing all the time.

Compliance is vitally important as it can mean the difference between your  business having a good reputation and contented customers, to one that is facing bad publicity, legal claims, investigations and fines. Having said that, it can sometimes be difficult to even know where to begin when it comes to your statutory duties.

We can help you to understand and comply with your obligations as a business in a range of ways. For example we are experts in drafting and reviewing consumer terms of business, including online terms of supply, ensuring that they are compliant with consumer legislation.

We have experience in auditing websites, pricing mechanisms and advertising materials to ensure they comply with consumer law and best practice. We can also offer guidance on how to implement consumer competitions and prize draws and how to make the best use of your consumer data.

We are also able to help with consumer complaints and claims, advising you of your rights and obligations and how best to handle them.

We aim to offer practical, easy to understand advice that meets your commercial needs and takes some of the stress out of compliance.

For any further advice on compliance with consumer law please contact Edwina today to see how we can help.

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Meet the Team

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Edwina Young

Associate — Corporate and Commercial

Direct dial: 01202 205020
Switchboard: 01202 557256

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  • “We have always received excellent, concise advice from Laceys which was invaluable help when starting our brand and securing our trademarks. Not only that but Edwina is a pleasure to work with and made sure everything was as simple and easy as possible for us.”

    Neil Bowler, Secretary of Astrid Andreassen Ltd

  • “The expertise, patience, professionalism and understanding provided by Edwina was exactly what we needed. The guiding hand and excellent advice helped us navigate the legal implications of a new business activity and we're extremely grateful for that.”

    Anonymous

  • “It’s a pleasure working with you – just thought I’d tell you!”

    Claire Timbrell, Managing Director, Bebop Strategic

  • “Edwina Young has provided invaluable advise and assisted in numerous areas including contract creation, trade mark registration and international company formation. All delivered in a clear and detailed way, in the time frame we needed.”

    Warren Ayrton, Mobius International UK Ltd

Edwina works within our Corporate and Commercial team and advises an entire spectrum of clients, from start up businesses through to large international corporations, on a wide range of commercial and corporate issues. Her areas of expertise include commercial contracts, intellectual property, charity law and regulatory law.

Having been described as both “knowledgeable” and “a great IP lawyer” in recent years Legal 500 results, Edwina enjoys building an ongoing relationship with her clients, understanding their business in order that she can offer practical and tailored advice.

Outside of the office Edwina’s interests include yoga, trying new fitness classes and exploring new countries (when she finds the time). She is also a Grade 8 standard pianist.

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Brendan Herbert

Partner — Dispute Resolution

Direct dial: 01202 755201
Switchboard: 01202 755980

Email

“Brendan has been really great on a whole range of professional negligence issues. I highly recommend him.”

Cressida Granger, Perspex Pension Fund/Mathmos Ltd

Brendan has a BSc in Zoology and Psychology from the University of Liverpool, and went on to obtain his Post Graduate Diploma in Law, and Legal Practice Course at the College of Law (now the University of Law), in Chester.  Brendan completed his training with a national firm in Manchester and London, and was admitted as a solicitor in 2005.

Brendan is part of our Dispute Resolution Team, working with both private individuals and businesses to either avoid or resolve disputes. With over 10 years experience he has helped clients deal with a wide variety of issues from professional negligence claims and breach of contract disputes, to more specialist areas including construction disputes, intellectual property work, licensing applications and inheritance claims.

Brendan has a very approachable manner, and places great importance on client relationships. He enjoys tackling all matters directly, and always looks to provide clients with practical, cost effective solutions. Outside of work Brendan runs a hugely successful music festival in the Cotswolds.

When he is not knee deep in mud at a festival, he enjoys travelling (especially in Africa, where he worked as a safari camp manager for a year),  golf, photography and getting out and about in the Dorset countryside.

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