Laceys Solicitors incorporating HLF

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Consumer Law

Whilst the law is designed to protect consumers, it can often be confusing. What are my rights? How do I enforce them? What do I do if a business fails to provide the services they promised me, or the goods I buy are faulty?

Also, it can often feel that the odds are in the favour of the businesses we deal with given that they often have greater resources to deal with any dispute and a better understanding of consumer law. This can leave consumers feeling intimidated.

We are here to take the confusion out of consumer law. We can help you understand the implications of signing up to important agreements such as hire purchase agreements before you sign the dotted line, allowing you to decide whether or not to enter into the contract as it is currently written (or at all).

We also deal with consumer complaints and disputes. We are able to set out your options and the steps that you can take to enforce any rights that you might have under consumer law. We can also help work with third party bodies (such as Trading Standards and various Ombudsmen) to address the issues that you have.

We communicate in a way that is not only easy to understand but also addresses your particular concerns. Our lawyers are straight talking and practical as well as knowledgeable, and we take the time to understand your needs.

For further advice on any consumer complaint or dispute you have, please contact Edwina today to see how we can help.

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Meet the Team

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Edwina Young

Associate — Corporate and Commercial

Direct dial: 01202 205020
Switchboard: 01202 557256

Email

  • “We have always received excellent, concise advice from Laceys which was invaluable help when starting our brand and securing our trademarks. Not only that but Edwina is a pleasure to work with and made sure everything was as simple and easy as possible for us.”

    Neil Bowler, Secretary of Astrid Andreassen Ltd

  • “The expertise, patience, professionalism and understanding provided by Edwina was exactly what we needed. The guiding hand and excellent advice helped us navigate the legal implications of a new business activity and we're extremely grateful for that.”

    Anonymous

  • “It’s a pleasure working with you – just thought I’d tell you!”

    Claire Timbrell, Managing Director, Bebop Strategic

  • “Edwina Young has provided invaluable advise and assisted in numerous areas including contract creation, trade mark registration and international company formation. All delivered in a clear and detailed way, in the time frame we needed.”

    Warren Ayrton, Mobius International UK Ltd

Edwina works within our Corporate and Commercial team and advises an entire spectrum of clients, from start up businesses through to large international corporations, on a wide range of commercial and corporate issues. Her areas of expertise include commercial contracts, intellectual property, charity law and regulatory law.

Having been described as both “knowledgeable” and “a great IP lawyer” in recent years Legal 500 results, Edwina enjoys building an ongoing relationship with her clients, understanding their business in order that she can offer practical and tailored advice.

Outside of the office Edwina’s interests include yoga, trying new fitness classes and exploring new countries (when she finds the time). She is also a Grade 8 standard pianist.

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Brendan Herbert

Partner — Dispute Resolution

Direct dial: 01202 755201
Switchboard: 01202 755980

Email

“Brendan has been really great on a whole range of professional negligence issues. I highly recommend him.”

Cressida Granger, Perspex Pension Fund/Mathmos Ltd

Brendan is part of our Dispute Resolution Team, working with both private individuals and businesses to either avoid or resolve disputes. With over 10 years experience he has helped clients deal with a wide variety of issues from professional negligence claims and breach of contract disputes, to more specialist areas including construction disputes, intellectual property work, licensing applications and inheritance claims.

Brendan has a very approachable manner, and places great importance on client relationships. He enjoys tackling all matters directly, and always looks to provide clients with practical, cost effective solutions. Outside of work Brendan runs a hugely successful music festival in the Cotswolds.

When he is not knee deep in mud at a festival, he enjoys travelling (especially in Africa, where he worked as a safari camp manager for a year),  golf, photography and getting out and about in the Dorset countryside.

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